Support
How can we help?
Reach us by email or official Telegram. We read every message — social DMs are not support.
Send a message
Contact
Use email for detailed tickets and attachments. Telegram is best for quick questions — official handle only.
Updates: @axonfunded on Instagram — not monitored for support; use email or Telegram above.
Common questions
How do I reset or retake after a failure?+
Trading Rules §12: a 20% discount may apply if you repurchase within 24 hours of deactivation — ask Live Support for the code (AXON20 may also apply on checkout).
When will my payout be processed?+
Funded payout timing is in /rules §11. Reviews are typically completed within about 24 hours once submitted.
Why was my account closed?+
Most closures are automatic when daily or maximum drawdown is hit, or when prohibited technical rules are breached — see /rules.
How long does KYC take?+
KYC is required before a funded account is issued (/rules §9). Reviews are often completed within 24–48 business hours.